Frequently Asked Questions
1. What is whistleblowing?
Whistleblowing generally refers to the disclosure of suspected misconduct or undesired activity at a workplace.
You can submit a report or complaint via our whistleblowing service when you encounter or suspect that something not-quite-right (a misconduct or even suspected offence) is happening at your work place and you want the management to know and rectify.
2. Will my identity be kept confidential?
Yes. We will strive to keep your identity confidential.
You may choose to remain anonymous when you lodge a report in our platform.
3. What information do I need to make a report?
It is very simple to make a report. Just follow the steps given in our platform.
When we receive your report, we can write to you to obtain more details. Thus it is very useful that you provide an email when you lodge a report, even if you choose to remain anonymous. This will enable us to contact you for more information, or provide you feedback on your report.
4. What happens after I submit my report?
Upon submission of your report, we will:
- Review your report
- Provide a preliminary assessment
- Recommend follow-up actions if needed
- Reply to you if any email or contact is provided
- Conduct a full investigation if the matter merits it
- Help management lodge a police report if an offence is disclosed
5. Will all reports be investigated?
Yes. Please see above.
6. Can I provide additional information after submitting the report?
You may provide additional information only if it is submitted using the same email address as the original report. This is one of the steps we take to ensure no one interferes with a report by providing false information.
7. How long will the process take after submission?
The duration of the process is dependent on the nature of the matter reported. This can range from a few weeks to a few months.
8. Who can see my report or complaint ?
Apart from us who manage the platform on behalf of your Management, only your Management can view your report.
The appropriate key staffs who are allowed access to the platform can view the report/complaint but they will be unable to modify the report or complaint or delete it.
9. Will I be liable if my allegations are not substantiated after the investigations ?
We encourage whistle-blowers to come forward and help the companies weed out bad or undesired conduct, and as such, whistle-blowers will be protected from retaliation or liability.
The only time there may be liability would be if it is proven that the complaint was lodged with bad intent and to maliciously hurt the Management or someone in your organization.